My device is J7 Pro. It fails to recognize my fingerprint. I have to register the fingerprint again in every 2 or 3 days. Any idea what could be causing this? Or is anyone else facing this issue?
Thanks for Being a part of Samsung community. Would like to tell you Kindly follow the steps below to resolve your concern :- 1) Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. 2) Please run your device in safe mode. 3) Please do reset your device on factory mode after taking the data backup Via Smart switch. Kindly check registering the Fingerprint lock after above steps.
Be sure to hit ♡ when you find an answer that works for you.
Hey Admin, thank you for the troubleshooting steps. But could you please explain how this factory reset thing is linked to my problem? I would like to know if taking all that time and efforts to take the backup and reset thing is worth the shot or not.
