Thank you for sharing your concern. We would like to inform you to that if you forget you device password and security question kindly follow given below step to overcome the issue:- Click on forget password>enter email id>and password. Check device open or not. We would like to inform you that if problem still persist then kindly visit the link mentioned below: https://help.content.samsung.com/ After this process your device is not open to get your device examined at Samsung authorized service center as your device needs to be examined physically. We would request you to kindly visit at service center so they can resolve your concern.
Samsung authorized service center details are available on the link mentioned below:
Be sure to hit ♡ when you find an answer that works for you. Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
