SanappY
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07-04-2018 01:05 PM in
Galaxy J
After the recent update in j7max iam facing lock button is not working in sometime.Whn i restart the device using the assistant menu thn it will working fine.
Help me to get out of this shit.
Help me to get out of this shit.
3 Comments
umangishu
Beginner Level 2
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07-04-2018 01:51 PM in
Galaxy J
now you can reset the lock first and then re-create the new lock then working fine
Shamesung
Active Level 7
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07-04-2018 05:54 PM in
Galaxy J
watch here
https://youtu.be/AtKschW_F34
https://youtu.be/AtKschW_F34
admin_
Expert Level 5
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07-06-2018 12:54 PM in
Galaxy J
Thank you for being a part of Samsung community. We regret for the issue you are facing in the device after the update. We would like to inform you kindly follow the steps below to resolve your concern:-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.
- If still issue persists, we would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the service engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.
- If still issue persists, we would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the service engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/