I have J7 Max. In my scrren lock type i have already have lock as pattern and fingerprint. When I tried to open my phone some time pattern is required bit some time it open directly. I have security issues. Anybody can use my phone. How can this problem is possible ???
We apologize for the lock screen issue facing in the device. We suggest you to kindly check the following settings to fix the issue:
- Navigate to settings>>Lock screen and settings>>Smart lock>>Disable its features. - Remove all the screen lock and assign again. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
