J7 Pro Fingerprint Scanner Problem

[DJ007]

Fingerprint scanner is not working properly in both of my J7 Pro, even my Coolpad of rs. 7000/- was better than this device. I am regretting my decision of purchasing samsung

[VirBaba]

same problem 😒😒

[admin_]

Thanks for being a part of Samsung community. For better fingerprint recognition follow the below conditions:-

• Ensure that the fingerprint recognition sensor and your fingers are clean and dry.
• The device may not recognise fingerprints that are affected by wrinkles or scars.
• If you bend your finger or use a fingertip, the device may not recognise your fingerprints. Make sure to cover the entire fingerprint recognition sensor with your finger.

If still issue persists after following above conditions kindly follow the below steps:
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[DJ007]

no hope... 😏

[aashii]

aa gaye copy paste aur like ke bhikhari....

[praveshmaurya]

same prob

[sintuji]

galaxy j7 peo me oreo kb tk ayega bhai

[yerudkar]

same pro

[manju007]

same here

[Mahesh0234]

yes me also same problem

[vchinna38]

J7 Pro Fingerprint problem, sometimes unable scan.