When Samsung added the "Portrait Mode" feature for selfies with the January, 2018 security update, it also introduced a problem with front camera focusing. Most of the selfie photos come out blurry if we're not extra careful even in regular mode (portrait mode turned off). Samsung hasn't done anything to address the issue, even after complains from users for months. Please fix it as soon as possible. It was fine before January update/ before portrait mode feature.
Thank you for being a part of Samsung community. We apologize for the inconvenience you are facing in the device after the update. Let me recommend some steps to further isolate and determine the issue faced by you in your device.
- Check the Picture size (Camera Capacity) in camera setting (It should be Max according to Camera Capacity). - Turn on the Auto Flash (If Available in the Device). - Reset the Camera (From the Camera Setting). - Software update via FOTA, Kies or SMART Tool. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account. - If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
