Thank you for reaching out to the Samsung community! The error you are getting while checking software update may be due to the slow network or server issue. Kindly check the software update with 4G/Wi-Fi network or try again later. We appreciate your patience with this.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
