J7 Max Fingerprint & Face DetectionNot Responding

[Srittam]

Sometimes both fingerprint scanner and facial detection not reposnding at all even after cleaning it properly.
It's definitely a bug. Samsung plz solve this issue.

[Srittam]

Samsung guys please resolve this issue... It's actually a serious issue.

[DhanrajBhoyar]

No i have galaxy A5 2016 and its work good on anytime

[divyanshu17]

having the same issue

[VamshiHarsha]

open settings and remove fingerprints and Face id and add them again, then it will work. once try it...

[admin_]

Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Re-register the device lock screen.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[Srittam]

will try to do it and revert

[GoureddyChinnaRaju12]

yes I'm also facing that same problem
but I can doing that safe mode and reset my device but not Useful Sir j7max Users suffering from a problem

[rawat03]

fingerprints lock is not working properly... for unlocking with fingerprints i have to try 10times.

[Srittam]

Yes almost all are facing the issue... Samsung please listen to us.