J5 prime automatically restart

[Ankit111]

Hello samsung Before 1 week i got an fota update after installing the update my phone is automatically hang and restart when its restart then on my screen verification failed then i press the power key and restart but today when i charge my mobile its switch off and not restar then i scared i thing my mobile is dead then i try forced restart by pressing power key and vol up and down key its not only my problem all j5 prime user after updating with this update all are facing same proble please samsung fix this

[Hitesh3213]

same here

[Hitesh3213]

same here

[Hitesh3213]

my all data got deleted due to this

[Dipu8899]

same here but not just restarting it get reset 2-3 time and all my data got deleted due to this so please fix it in further update of j5 prime.....

[Dhruvray]

same problem yaar service centre jake new software update krwaya fir wahi problem aaya sala is baar dead hua to patak ke aaunga phone

[chilambu]

same problem 😢😢😢

[knsc]

same problem till date

[SAMSUNGGALAXYJ5PRIME]

j5 prime Oreo update