MGAA
Beginner Level 2
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10-21-2018 07:20 PM in
Galaxy J
After last update 17oct battery drains very fast and handset getting heat on the screen side as well rear camera below. Please fix this issue asap. When handset kept idle also the same problem.
2 Comments
Raviijangra
★★
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10-21-2018 09:52 PM in
Galaxy J
I suggest you to
1. update your device from setting >software update if avalable.
2. use your device in safe mode for some time if you are facing some issue
Safe Mode allows the device to boot up without installed third party apps running, which will conserve battery power.
To start the device in Safe Mode, with the device Powered Off.
① Press and hold Power key.
② Once the animation starts, Press and hold the Volume down key until the lock screen appears.
③ Keep the Volume down button until device boots up.
④ Safe Mode is indicated in the lower left hand side when enabled.
⑤ To get out of Safe Mode restart the device.
if your problem is not solve you can ask again
you can also call Samsung Customer Care Number 1800-40-726-7864
if you find my answer useful please hit the ❤ option. and follow me
i am happy to help you
1. update your device from setting >software update if avalable.
2. use your device in safe mode for some time if you are facing some issue
Safe Mode allows the device to boot up without installed third party apps running, which will conserve battery power.
To start the device in Safe Mode, with the device Powered Off.
① Press and hold Power key.
② Once the animation starts, Press and hold the Volume down key until the lock screen appears.
③ Keep the Volume down button until device boots up.
④ Safe Mode is indicated in the lower left hand side when enabled.
⑤ To get out of Safe Mode restart the device.
if your problem is not solve you can ask again
you can also call Samsung Customer Care Number 1800-40-726-7864
if you find my answer useful please hit the ❤ option. and follow me
i am happy to help you
admin_
Expert Level 5
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11-01-2018 03:51 PM in
Galaxy J
Thank you for sharing your concern. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
