We do apologize for the issue facing in the device home screen. To resolve the issue kindly follow the below steps: -
- Navigate to settings>>Apps>>3 dot>>Show system app>>Touchwiz home/System UI>>Storage>>Clear data. - Restart the device. - If still issue persists, the relevant department will serve you better/speedily, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
