I am uapdate my software 2times after Android 11 but my Android version is notup

[Shantanu007]

I am uapdate my software 2times after Android 11 but my Android version is notup.plz solv my problem.my Device name-samsung Galaxy JR Gold

[jamal15]

samsung Galaxy JR Gold is correct phone?

[Shantanu007]

No

[Shantanu007]

Samsung galaxy j4 gold

[chndn811]

Android version will not change because those were security update

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung. 
 
Warm Regards,
Samsung Customer Support