Galaxy Apps Store is not Working on my GALAXY J7 PRIME 8.1...😔😔

[SUMANKUNDU]

AFTER UPGRADE MY GALAXY J7 PRIME 7.0 TO 8.1 GALAXY APPS IS NOT OPEN....😭😭 PLS FIX IT.

[kushmooncat]

I had same problem I called to Samsung and they solved it

[siddh]

hard reset karo

[SUMANKUNDU]

how they solve it?

[sameeranand]

same problem bro

[ammu38]

hard rest or factory data reset

[admin_]

Thank you for being a part of Samsung community. We apologize for the inconvenience you are facing in the device after the update. We would like to suggest you kindly follow the below mention steps to overcome the Issue:

- Remove the Samsung account from settings>>clouds and accounts>>accounts>>Samsung account>>3 dot>>remove.
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Show system app >> Galaxy app >> Storage >> Clear data.
- Open my galaxy app and sign in with Samsung account.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/