Fingerprint issue

[KANHA2001]

Fingerprint scanner in my J7 DUO is very slower...It takes approximately 2 to 3 seconds to unlock ...sometimes it does not work properly...out of 10 only 6 to 7  times it works but with very slower response....please frdzzz tell what can I do???

[deepakdudhedia]

then y u r reporting here go report to Samsung services

[sawan07]

Try to factory reset your device.

[Awesom0123]

Ya

[v3nom]

There might be that your fingerprint sensors connection is loose try repairing it from a genuine samsung care outlets.

[KANHA2001]

@deepakdudhedia I want to know Is this problem is common in all j7 duo users or I'm the only one who is facing this problem...so I'm reporting here

[KANHA2001]

@saw10 Kiya tha

[KANHA2001]

@awesom0123 bro are you facing the same problem???

[KANHA2001]

@v3nom okk bro

[admin_]

Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
2) Check the issue in Safe Mode.
3) Keep updating the device via FOTA or Smart Switch.
4) Take full data backup and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/