Original topic:

Falling with video call Samsung

(Topic created on: 4 weeks ago)
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TitooKohli
Beginner Level 2
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Galaxy J







image
Problem video from same network vi to vi same problem 

The problem getting to video call problem with j7 max the problem with of vi network video calling 4g networks problem video call from without internet problem from Samsung team 

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cs_member10
Expert Level 5
Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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