Original topic:

Dropped J7 prime in water now speaker not working and sound coming very low

(Topic created on: 05-16-2021 09:22 AM)
245 Views
Galaxy J
Yesterday, I Dropped J7 prime in water now speaker not working and sound coming very low 
Help, the speaker is not working and can u advise me some tips
8 Comments
souravKhan
Expert Level 5
Galaxy J
Maybe try to dry the speaker area with hair dryer. 😅 😅 😅
Or maybe you should visit Samsung service center. 😅 😅 😅
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Galaxy J
I tried using hair dryer already yesterday didn't work and I also kept it in rice
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souravKhan
Expert Level 5
Galaxy J
So visiting service center is the last option.
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Galaxy J
No I don't want to visit service center and BTW it is lockdown here at my place
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TimonN
Expert Level 3
Galaxy J
Keep it in rice and forget for few days.
If you are lucky then phone will work.
Key is to not keep checking every few hours. Leave it for 8-10 days
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AKSM215F
Active Level 8
Galaxy J
Yeah just like he said. Don't use your phone for 2 weeks.
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knaira
Beginner Level 2
Galaxy J
This happens always with my cousin and she keeps it in rice and it works well same problem with me dear but after 1 hour 1half hour or 1 hour it works ☺
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cs-member13
Expert Level 4
Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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