Truly speaking your device maintenance is so poor. Specially 360 . it erases media file continuously without our knowledge. Clean master was far better than 360. Remove your 360 from device maintenance.
Thank you for sharing your concern. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.
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