Original topic:

Charging Problem

(Topic created on: 10-06-2017 11:09 AM)
225 Views
KaifKhan
Active Level 1
Options
Galaxy J
My new phone J 7nxt is getting charged very slowly after a month. Before it would get charged very quickly. Can anyone tell me the problem and suggest me the solution???
0 Likes
3 Comments
Sach94
Active Level 3
Galaxy J
install the app 'Ampere' from playstore. and post here the screenshot.
change ur cables and use stock samsung charger.
0 Likes
admin_
Expert Level 5
Galaxy J
Thanks for query. We would like to inform you that this handset is enriched with most powerful features.Kindly follow below mentioned steps to overcome the issue:
1) We recommend you to charge your handset with original wall charger that came with your handset sales pack.
2) Check whether UPS mode Or PS mode Activated.(if yes Deactivate it during charging).
3) Kindly clean the charging point of your charger and battery with a dry and soft cotton cloth to remove unwanted accumulation of dust/waste material.
4) Kindly follow the standered charging procedure ( Charge your device for 150 minutes on switch off mode)
0 Likes
KaifKhan
Active Level 1
Galaxy J
Thank you
0 Likes