narendragenan
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10-01-2018 01:06 AM in
Galaxy J
Hello Samsung
I am feeling very helpless after updating to Oreo bcaz before updating i had no issue with screen mirroring but now i have serious problems. And also some apps like My galaxy, My files , Gallery etc are not working properly. Help me out soon . Thank you
I am feeling very helpless after updating to Oreo bcaz before updating i had no issue with screen mirroring but now i have serious problems. And also some apps like My galaxy, My files , Gallery etc are not working properly. Help me out soon . Thank you
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admin_
Expert Level 5
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10-04-2018 03:53 PM in
Galaxy J
Thank you for reaching out to the Samsung community! We would like to inform you to follow the below mentioned steps to resolve your concern:-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account from your device.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account from your device.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/