무쭈
Active Level 4
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Galaxy J
After updating my J7 Pro with the recent update, whenever I receive a call and pick it up, the calling screen gets stucked & I can't hear the person's voice either. Anyone else facing this issue after updating? 
2 Comments
Samsung_Support2
Expert Level 1
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Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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무쭈
Active Level 4
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Galaxy J
I already did, but nothing solved yet.
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