Battery

[APSINGH]

My phone switch off when battery is 50%

Why ?

Please help me 

The service centre is waste 

[chintan2304]

In which model ?

[APSINGH]

j7 prime
battery changed but same problem after battery change
I have done factory reset also but no improvement

[MrGEEK]

Hi @APSINGH
Is this happens regularly or happens for the 1st time?
What is the frequency of this problem?

[APSINGH]

its happened since last 15 days
and happen regularly when battery reach 50% or down
if I regular use the phone the battery drain fastly 50% to 1% in 2-3 minutes

[MrGEEK]

Okay @APSINGH
I advice your to use your mobile in safe mode and see if the issue still persit or not.
If your mobile works fine in safe mode, then the problem you are facing is because of any 3rd party app. And to resolve you have to uninstall that app.

How to turn on your mobile in safe mode:-
1. Turn off your phone and wait for phone to vibrate.
2. Now press the power button and when you see you mobile name in screen release the power key and hold down the "volume down" button untill you see the screen with Welcome written on it and safemode mentioned in lower left corner.

[APSINGH]

ok but still problem occurs then i inform you

[MrGEEK]

yeah sure, hope this will solve your issue👍🏻.
But if it not, then we will discuss what to do next.

[APSINGH]

@MrGEEK Dear friend
still same Problem with safe mode

[MrGEEK]

@APSINGH friend then its some hardware issue and it can only be solved after replacement.
Do one thing send feedback or error report for your problem from this app. Sometimes they directly arrange your call with some higher offical from Samsung.