Battery Issue

[AnuragKumar85]

Facing battery issue.
See in SS only 13 hrs of standby on medium power saving & in max only 1d. WTF

[sarvesh2000]

same problem

[Goutamv]

reset the settings of device maintenance and then check

[Goutamv]

If the same problem occur then reset your phone .It's software problem not hardware.

[Milind06]

same prblm. Which mobile?

[AnuragKumar85]

J5 Prime

[admin_]

We apologize for the inconvenience caused. We would recommend you to follow some troubleshooting steps in order to further isolate what you may be experiencing in your device. Find the troubleshooting steps on the provided link http://www.samsung.com/in/support/skp/faq/1101689. Please let us know what steps you have taken and if you have noticed any changes or improvements as this will help the Community to provide you further troubleshooting steps without repeating any procedure which you may have already followed.
If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

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