Original topic:

122MB update J7 pro fingerprint sensor stopped working

(Topic created on: 06-17-2018 07:00 PM)
1187 Views
EZEE
Active Level 6
Options
Galaxy J
Fingerprint sensor is not working every time.
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13 Comments
admin_
Expert Level 5
Galaxy J
Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Tap on More >> Reset App Preferences.
2) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
3) Re-configure the fingerprint lock to check the issue.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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ishty
Active Level 3
Galaxy J
after update fingerprint sensor is working as usual but most of the app holds for 1-2 seconds and restarts automatically..specially video player and camera app..issue persist even after camera settings reset and clear cache and clear data..please help
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Narendda
Active Level 1
Galaxy J
I am also facing like similar issue some time Menu, home, back keys not working, and after updating recently phone same time getting hangup
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PALWEANIL
Beginner Level 2
Galaxy J
removed &add finger
it will work fast
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