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admin_
Expert Level 5
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06-20-2018 12:45 PM in
Galaxy J
Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Tap on More >> Reset App Preferences.
2) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
3) Re-configure the fingerprint lock to check the issue.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
1) Navigate to Settings >> Apps >> Tap on More >> Reset App Preferences.
2) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
3) Re-configure the fingerprint lock to check the issue.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
ishty
Active Level 3
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06-20-2018 07:01 PM in
Galaxy J
after update fingerprint sensor is working as usual but most of the app holds for 1-2 seconds and restarts automatically..specially video player and camera app..issue persist even after camera settings reset and clear cache and clear data..please help
Narendda
Active Level 1
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06-23-2018 09:41 AM in
Galaxy J
I am also facing like similar issue some time Menu, home, back keys not working, and after updating recently phone same time getting hangup
PALWEANIL
Beginner Level 2
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07-10-2018 06:50 PM in
Galaxy J
removed &add finger
it will work fast
it will work fast
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