I am facing problems with the fingerprint scanner of Samsung Galaxy J7 Prime.. Till now I bought the phone the fingerprint scanner was working properly without any lacks. But from 13-02-2018, it has totally stopped working as soon as I place my finger in the home button where the scanner is it doesn't even show the message of 'place your finger properly'. So I request samsung aleast to fix these issue I am really facing problems because all my properties are there in the phone and I like to use the fingerprint scanner as a security option.
We apologize for the inconvenience caused. Regarding your concern we would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the Service Engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
