Samsung S24 Ad Comes

[arjun03]

Hey Samsung team,

I recently installed the February patch update on my S24 Ultra and I'm really annoyed by the ads that keep popping up in the Galaxy Store. I spent a lot of money on this phone and I don't appreciate being bombarded with ads.

Can you please fix this issue as soon as possible?

[muhammadmpp]

https://r2.community.samsung.com/t5/Galaxy-Gallery/Ad-Blocker/td-p/15606397?src=ShareByUserCM

[arjun03]

But that's not a proper solution, sometimes DNS doesn't allow access to the internet, and then we have to disconnect the DNS for the internet to work.

[mHappiee]

Did you turned off recommendation or personalization option while setting up your device or Samsung apps?
.
Coz if done right, you will never see any kind of ad untill you install or open some app with Ad

[arjun03]

Yes it's turned off.

[mHappiee]

Hmmm...
.
Strange 🤔

[muhammadmpp]

Turn off

[arjun03]

Yes, I turned off the Galaxy Store customization option. Let's see if it makes a difference or not.

[sukhjinder_07]

Just add DNS
Dns.adguard.com

It is very helpful

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Disable the Google ads: Path: Settings > Google > Ads > Opt out of ads personalization > Disable
Disable Google ads settings: Tap on Ads by Google > Add settings > Disable Google ads settings
Enable pop-up blocker: Internet browser > Settings > Advanced > Enable pop-up blocker

Contain ads function
Kindly check the Contain ads function while downloading any app from the Play Store. (If any application contains ads then it is mentioned under the name of that application while downloading from the Play Store).

Samsung Account Privacy Settings

First things first, the best way to avoid ads on your Samsung Galaxy phone is by stopping them before they start. Samsung’s ads are all opt-in, so being vigilant during set-up can help you avoid them. You can find the opt-in for ads option in the setup of your Samsung account. The ‘use the customization service’ toggle will enable personalized promotions on Samsung apps. This won’t fully disable ads but will stop them from being personalized with your data.

If you missed this option during set-up, you can still opt out of personalized ads by following these steps: Settings > Samsung Account > Security and privacy > Customisation Service > Tap on Customised ads and direct marketing to turn off.

Block ads from Samsung Internet: Samsung Internet app > Tap on the 3 lines icon > Ad blockers > Download a suggested ad blocker > Now you are protected from ads.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support