Original topic:

Internal bug in Gallery Album Lock feature

(Topic created on: 11-26-2023 03:51 PM)
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arun_23
Active Level 3
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Galaxy Gallery
In gallery app When we delete an album which is prior to a locked album, the locked album gets open automatically and user can see all the pictures without entering any sort of passcode. 
I have attached the recording. See at 00:12.

Earlier also I have raised a bug where all the hidden folders in gallery can be easily accessed from any 3rd party app like whatsapp instagram without giving any unlock authentication. Samsung guys bluntly said that this depends on the 3rd party and samsung can't do anything🤣🤣 
If that is the case then how the photos kept in secure lock(samsung's secured space) not visible in these 3rd party apps. That was a clear excuse which I was not expecting from a tech giant like Samsung. Having my hidden photos visible without entering any authentication is the lamest thing which can happen.

But what samsung did, they removed my post from the community to hide the issue😒 But I'll keep on posting. Because this S23 ain't no cheap phone I have paid for.
Please help samsung team
2 Comments
cs_member10
Moderator
Moderator
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Galaxy Gallery

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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arun_23
Active Level 3
Galaxy Gallery
This issue was raised last year but still this has not been fixed with any third party app. And the response that hidden data in mobile doesn't work with third party app. If that's the case than how can secure folders data gets hidden from third party app.
This is a major issue as user locks the album in gallery and whoever wants to see the album can use the third party to access it.
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