I lost all photos from gallery on my s23 ultra. It is happening frequently

[ShaShareef]

S23 ultra

[Aadi_S]

Didn't you turned on backup on google photos?

[ShaShareef]

I did but why with out concent device deleted all photos is my concern.

[Aadi_S]

It is kind of bug brother
Is your device on ui6?

[ShaShareef]

Yes bro, unfortunately I did not thought through this. Lost 8 months every event pic. Not sure how to get back

[Aadi_S]

Try once contacting samsung for this issue but are very less chances to recover.

[ShaShareef]

You mean to go to store physically or is there a service center support virtually. I am kind of new to Samsung

[Aadi_S]

No just talk to a specialist and ask to them is there any option to recover it,

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, kindly visit this mentioned link to restore your device Album/Photos: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-can-i-recover-delete...

Warm Regards,
Samsung Customer Support

[ShaShareef]

Nope bug has hard deleted, no photos in trash. About 8k pics as been deleted.