Green Line Issue

[BSayan]

S21FE

[RanjeetPatra]

Today, I want to bring attention to a serious issue affecting many of us. There are increasing cases where software updates are leading to display problems like green lines on screens.

It appears that the hardware of these devices is not capable of handling such major software updates, which is resulting in these display issues.

This is not just an isolated incident. it’s becoming a pattern. And as responsible consumers, we must raise our voice.

If you are facing this issue:

- Do not rush to pay for repairs caused by software updates.

- First, escalate your case to " [email protected] ".

- If your issue is still not resolved free of cost, file a complaint in the consumer forum.

Documents required to file a complaint:

- Job sheet from service center.

- Phone purchase bill/invoice.

- Clear photo of the phone showing the display issue.

- Email copies / telephonic conversation recordings.


Let’s also make this visible across platforms so it cannot be ignored:

- On X: tag @jagograhakjago

- On Instagram: tag @consumeraffairs_goi

- On Facebook: tag Department of Consumer Affairs

Use these hashtags to amplify the issue:

#SamsungScreenProblem #FixItSamsung #GreenLineIssue

You can follow my updates or reach out to me on X: @rnjeetpatra

Let’s stand together. Let’s support each other. Let’s demand accountability. Let’s stop this and protect Indian consumers.

Also, share this post as much as you can.

[SURJITHsNAIR]

Firmware/Software updates push the device to peak performance, generating significant heat. That thermal stress can expose weak points in the OLED display—especially fragile internal connections—leading to permanent display lines.
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This isn’t normal wear and tear. It points to an underlying design or manufacturing flaw.
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Samsung has a responsibility to address such core issues.
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Instead, they are choosing to deny accountability and shift the burden onto customers—asking them to pay for what is clearly a defect.
That’s not just disappointing, it’s unacceptable.
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Multiple users reporting it after updates, yet Samsung continues to show negligence by shifting the cost onto customers instead of acknowledging the problem.
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In my case as well, the display issue appeared immediately after an official update, but it is still being treated as a chargeable repair since one goodwill support was already given.
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So Samsung’s solution is simple:
👉 Push update
👉 Screen gets line issue
👉 Say “out of warranty”
👉 Charge ₹12,000
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Customer pays for their mistake?
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https://r2.community.samsung.com/t5/Galaxy-S/Repeated-Vertical-Pink-Line-Issue-After-Software-Update...
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Beware-of-Updates 🚨
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https://r2.community.samsung.com/t5/Galaxy-S/Beware-of-Updates/td-p/21904940?src=ShareByUserCM

[BSayan]

They are charging now because the first replacement was free. It feels like now they just want to recover money by asking a huge repair cost for the same recurring green line issue. That is unfair and disappointing for loyal customers.