I recently bought the Samsung Galaxy S23 Ultra (4 days ago) and I thought to give it's camera a try with video shoot in today's morning walk (with ample sunlight for cameras). I have been experiencing an issue with the video recording quality.
When I shoot videos in 4K 60fps, the videos appear grainy and do not look like true 4K quality, despite recording in good sunlight during the morning.
Has anyone else faced this issue or have any suggestions on how to fix it? I've attached some video shots for reference.
Also, I'd like know few things:-
1. What camera sensor does it use to shoot 4k 60fps videos ?
2. I have an update which is pending to be downloaded. Has updating the device solved the issue? I have been reading about battery drainage issues in July 2024's patch.
My device's current software:
Build number: S918BXXS3CXD2
Security patch level: 1st April 2024.
Update available to download:
Build Number : S918BXXS6CXFC
Android version : U(Android 14)
Release Date : 2024-07-15
Security patch level : 2024-07-01
Also, how is the current NEW update like? Good or facing issues?
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, we want to inform you that the software update is developed to enhance the performance or stability of the smartphone and it is fully tested in different stages. The issue could occur due to usage and various other factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues. Therefore, we are taking your valuable feedback, We are continuously working to make our products better and more efficient.
However, If you are facing any issues, kindly share the log file. Also, share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve your issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
I recently purchased the S23 Ultra and have encountered an issue when shooting videos at 60FPS. The videos exhibit glitches during the recording process. I would appreciate your assistance in resolving this matter, as such issues are unexpected in a premium segment phone. Pls note, this portal does not allow to add video for reference. Thank you for your attention to this matter
