Original topic:

Camera quality issue

(Topic created on: 02-06-2024 09:49 AM)
465 Views
HarshitTrivedi
Active Level 3
Options
Galaxy Gallery
Anyone facing camera (moon capturing) issue after January update ?

image


6 Comments
goodthings
Expert Level 5
Galaxy Gallery
You are absolutely right now. ️. Thanks.
goodthings
Expert Level 5
Galaxy Gallery
Please clear catche of this app also reset camera settings. Thanks.
Galaxy Gallery
Thank you sir
goodthings
Expert Level 5
Galaxy Gallery
Your's most welcome.
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy Gallery

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

Galaxy Gallery
Thank you sir
0 Likes