Original topic:

Two phones in google playstore

(Topic created on: 01-03-2024 07:42 AM)
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iHRhabibur
Active Level 1
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Galaxy F
I had reset my phone (Galaxy F23 5G) three days ago. Now I have two phone list in playstore. Even other accounts (google, Facebook, WhatsApp)  are saying to approve login from other device. I can't even use my old number for WhatsApp anymore. What's the matter and what should be the solution?  Are my IMEI numbers changed? 


image

It seems like my old phone is still active and i'm using the same account to my other phone. But it's the same phone

8 Comments
Anand_Avn
Active Level 9
Galaxy F
☆For google...
Manage your Google account > security > your device (here logout ur f23 device).

☆For WhatsApp...
I didn't understand what's going on..
Maybe u want to login ur whatsapp, simply request otp then login on ur new/desired device.
Ummm if there are another problem Share a screenshot 🙃 🙃

☆Nd last for facebook...
(Solution besed on situation)here Try to login with otp.
I can't comment on it cz I don't know what the interface
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iHRhabibur
Active Level 1
Galaxy F
WhatsApp showing "we cannot send you otp, wait 1 hour." But it's been 3 days.
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Anand_Avn
Active Level 9
Galaxy F
Well, first, clear the data of WhatsApp. Then wait (dont open)for one day more before retrying. This is happening because WhatsApp don't send the OTP more than X (unknown) times due to privacy policy, and here you are exceeding the limit, which is why you are facing the 'try again sometime' message.
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iHRhabibur
Active Level 1
Galaxy F
I have tried this too. Doesn’t work. Then i've created an account with other number.
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Anand_Avn
Active Level 9
Galaxy F
I told u to wait atlest 1 day. It means u should try 4 Jan btw good to hear u made another account.
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Saptarshi_Roy
Active Level 6
Galaxy F
One is for your device and one is for secure folder
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owl123
Active Level 10
Galaxy F
This happened because you didn't sign out before factory reseting the device.Just login in to your Google account and remove (sign out) the duplicate entry.
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cs_member10
Moderator
Moderator
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Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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