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11-25-2024 05:49 PM in
Galaxy F*Software-Related Issues*
1. *WhatsApp App Glitch*: Try updating WhatsApp to the latest version. Sometimes, a simple update can resolve the issue.
2. *Cache and Data Clearance*: Clear WhatsApp's cache and data. Go to Settings > Apps > WhatsApp > Storage > Clear Cache and Clear Data.
3. *Software Update*: Ensure your Samsung F54 is running the latest software. Go to Settings > Software update > Download and install.
*Hardware-Related Issues*
1. *Camera Hardware*: The blinking screen might be related to the camera hardware. Try using a different camera app or disable the camera during the video call to see if the issue persists.
2. *Screen Hardware*: It's possible that there's a hardware issue with your screen. Try using a different app that uses the camera and screen, like Instagram or Facebook, to see if the issue occurs.
*Other Potential Causes*
1. *Insufficient RAM or Storage*: If your device is low on RAM or storage, it might cause the app to malfunction. Try closing other apps or freeing up storage space.
2. *Poor Internet Connection*: A poor internet connection can cause video calls to malfunction. Ensure you have a stable internet connection.
*Troubleshooting Steps*
1. Restart your device and try the video call again.
2. Try using a different video calling app, like Google Duo or Skype, to see if the issue occurs.
3. Disable any battery-saving features or power-saving modes that might be interfering with the video call.
If none of these troubleshooting steps resolve the issue, you may want to:
1. *Visit a Samsung Service Center*: For further assistance and to rule out any hardware issues.
2. *Contact WhatsApp Support*: To report the issue and see if there's a known fix or workaround.
I hope these steps help you resolve the blinking screen issue during WhatsApp video calls on your Samsung F54!
If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊

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11-26-2024 09:09 AM in
Galaxy FDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.
● The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.
● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.
● Kindly contact the particular application helpline once, to make sure there is no issue from their end.
Warm Regards,
Samsung Customer Support
