Samsung galaxy F54 5G

[Ahmedali1560]

Not able to download or open PDF files in whatsapp. Showing download failed. Can anyone help me to resolve this issue.

[Moonlight44G]

I think file is not saved on WhatsApp severe it's deleted

[Akshayph]

I have same issue in my galaxy f54 5g. I using WhatsApp beta so i think it is the bug issue of WhatsApp.
And i noticed the issue also in S24 ultra

[Ahmedali1560]

Yeah, I think so. I'm also a beta user.

[Akshayph]

Yee bro..we can wait for next beta update for solve the problem 😃

[Akshayph]

Yesterday i updated my WhatsApp. So i can download documents ✌️

[Ahmedali1560]

I didn't get any WhatsApp update yet

[ParulKumarPal]

That's a whatsapp bug, expect whatsapp update soon

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.
Note: kindly contact the particular application helpline once, to make sure there is no issue from their end.

Kindly ask the sender to re-sent the files/ PDF once and try again to downlod the file.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support