Problem

[AnukulRaj]

Samsung F23 5G 

This problem is happening,i don't even touch the fingerprint sensor and this pop-up appear. This is new device ( six days till Saturday). 

[galaxyslowpoke]

most of the user have same issue i also facing this issue. bcz of bug in software otherwise finger sensor is good.

solution is disable the fingerprint always on feature ur issue will be fix.

[AnukulRaj]

Already disable "fp always on" but problem not fix.

[SKV-F235G]

mine f23 fingerprint works very well no issue register fingerprint again delete previous fingerprint and do not use fingerprint with dirty fingers

[TechiePradhumn]

Finger print scanner ko clean karo aur apni finger ko bhi, phir register karo.


Aur Haan apni finger ki alag alag direction ko bhi scan karna.

[cs_member8]

Dear Samsung Customer,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance:

• The fingerprint recognition sensor recognizes fingerprints. Ensure that the fingerprint recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and necklaces.

• The screen protector supplied with the device may cause the fingerprint recognition sensor to malfunction. Remove the screen protector to improve fingerprint sensitivity.

• Ensure that the fingerprint recognition area and your fingers are clean and dry.

• The device may not recognize fingerprints that are affected by wrinkles or scars.

• The device may not recognize fingerprints from small or thin fingers.

• If you bend your finger or use a fingertip, the device may not recognize your fingerprints. Make sure to cover the entire fingerprint recognition sensor with your finger.

• To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

• In dry environments, static electricity can build up in the device. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object.
Note: You should make sure to use the highest central parts of fingerprint or the most curved part of fingerprint when you register or scan fingerprint

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

[nickysweet857]

Same Problem 😞

[Himanshurai]

My phone samsung 5G A16 problem

[priyanshu6944]

How to slove the problem