I am writing to express my concerns regarding the recent service experience with my Samsung phone.
On 20/08/2024, I visited the service center to address an issue with my device. The technician informed me that the motherboard needed replacement, with an estimated cost of INR 9500. They mentioned that, as the warranty has expired (1 year and 7 months), I would need to cover the repair expenses. However, this issue appeared only after a recent software update.
Given that the problem arose following an official software update, I believe it may be related to the update rather than a hardware fault.
This experience has been disappointing, and I hope for a resolution that reflects the high standards Samsung is known for.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We want to inform you that it is our best endeavour to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various other factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues.
However, as you have already visited the service centre and they have guided you through the information regarding the part replacement after the physical inspection of your device. And, the charges apply to the repair which was already confirmed by the service team. They will provide you with original parts with genuine cost with a service invoice.
