Phone App and Contacts App bugs

[dineshmsd7]

I am not able to edit any contacts using contacts app in my samsung f62.

And phone app freezing whenever I touch the call history of spam call

I am facing strange issues with these apps.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps:

Check app Cache: Settings> Device care> Storage> Clean now.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Clear cache memory of a particular application: Settings> Apps> Now pick the app that you like to clear off the cache memory> Storage> Clear Cache.

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Keep your apps updated: Developers often release updates to improve their app's performance and compatibility. It is highly recommended to keep the apps on your device up to date.

Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update All to install all available updates.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Krishna373]

nothing works the problem is still there, I urge samsung to release any phone or contacts app update and solve the issue asap, this is problematic and gives lots of stress at key times when we need those features, the phone app behaves so abruptly

[dineshmsd7]

After update only, this app is behaving like this
Please provide a software update for this app

[Krishna373]

Yes, exactly I am also facing this issue and I have also reported about this in edit section of the phone app in galaxy store. When we click on a contact there is no edit delete share option which was used to be, there are lots of bugs and the phone app laggs a lot. Samsung just ruined the contacts and phone app with the update. It is so problematic

[Members_MjbDqcL]

I have also facing this problem. Contacts app not working properly.  Contact not edit and not copy so please solve this problem by giving Contacts application update.

[Members_MjbDqcL]

I am not able to edit any contacts using contacts app in my samsung f62.

And phone app freezing whenever I touch the call history of spam call

I am facing strange issues with these apps.