Original topic:

Orientation and gyroscope issue after one ui5 update

(Topic created on: 12-19-2022 08:24 AM)
351 Views
abhi7443
Beginner Level 3
Options
Galaxy F
I'm facing a problem of orientation in my galaxy f62 after updating it to one ui 5 . Sometimes the pictures captured in camera app are being captured in wrong(opposite)orientation; and sometimes while playing games which use gyroscope input ,opposite movement of input given is happening while playing them. Restarting the phone solve this issue temporarily. Is there any fix for this bug?
6 Comments
piyussh07
Expert Level 5
Galaxy F
This can solve, if issue persists after 2 day, a factory reset will work out, or wait for an update to fix it
abhi7443
Beginner Level 3
Galaxy F
Thank you
Naimkhan
Active Level 8
Galaxy F
Same issue with my galaxy s20fe after the one ui 5 update
cs_member8
Moderator
Moderator
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Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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avrilchan
Active Level 1
Galaxy F

I have same issue with my s21 ultra after one ui 5 update. What has samsung got to say about it. None of my photos are coming correctly oriented. When doing whatsapp or other video calls it makes my video look rotated by 90 for my other party.

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