Original topic:

New update in f23 5g of one ui 6.1 slow Charging problem

(Topic created on: 06-13-2024 12:02 AM)
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sourabhf23
Active Level 1
Options
Galaxy F
New update of smamung f23 5g one ui 6.1 is showing slow Charging problem. 
Please samsung remove the bug ASAP.
8 Comments
ARJUNB
Expert Level 4
Galaxy F
Have not faced any issues like this on my f23 5g so far. You may do one thing I.e. switch off fast charging restart and then again switch it on for fast charging. Hopefully this problem of slow charge as per u may go away. On my case as I use 80% charging only. So I use my phone till 40 or 30% it normally takes 24 min.
payash
Active Level 3
Galaxy F
Hey dude thats definately a bug thats created by company and i am sure about it as i am experiencing it dont go to service center they will say hardware problem and charge you money to chaneg charging port and all that **bleep** wait fpr another update
goodthings
Expert Level 5
Galaxy F
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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RaviGalaxyF14
Active Level 4
Galaxy F
How to get log files
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goodthings
Expert Level 5
Galaxy F
It's automatically send by system after send error report immediately. But don't close Samsung Members App during this process till complete. Thanks.
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goodthings
Expert Level 5
Galaxy F
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Galaxy device slow charging issue: https://www.samsung.com/in/support/mobile-devices/my-galaxy-device-is-not-fast-charging-how-do-i-fix...

Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.

Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Kindly check if ''Multiple applications'' are running in the background of the device.

When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

 

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monojit23
Active Level 6
Galaxy F
It might be possible because of software update. Otherwise allover India temprature gose extremely high maybe for this reason it's charge slowly.. observe the charging on ac room. If didn't have ac then thake half glass of cold water and when your phone is charging flip the phone and place the glass over the phone it's reduced your phone heat shortly...
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