Thanks for reaching out. Satisfying our customers is very important to us. I have received your query but am unable to proceed, as the details provided are inadequate. I request you to kindly share your query in detail so that I can assist you accordingly. Kindly share the device log file within 15 minutes of the issue occurring.
To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send). In case you require further assistance, please feel free to revert us back. You are a valuable customer.
Thank you for writing to Samsung! Warm regards, Kanchan Bharti Samsung Customer Support
