Original topic:

Multiple times UPI failure cause of network issue in F62

(Topic created on: 01-11-2023 06:55 PM)
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Amitą„®ą„¬
Active Level 7
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Galaxy F
šŸ™‹
 I prefer UPI for almost all small paymentsą„¤ But my F62 many times failed to provide enough network speed to carry on UPI pahmentsą„¤ In city place where there are enough towers nearby, mostly no issuesą„¤ But where there are no nearby towers it doesn't give speedą„¤ 
 Once I thought it was UPI app payment issue, but i got Jio in my iqoo Neo y with carrier aggregation which made payment in just no timeą„¤
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N_D
Active Level 5
Galaxy F
Which sim cards you use when payment failed ?
And which place means in the sence of nearly edge of town / village ....... ?
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cs_member8
Moderator
Moderator
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Galaxy F

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Kindly restart your smartphone once and also re-insert your SIM card.
Check device network in an open area: Kindly check your device in a different location/network coverage area.

Check device network mode settings
Please follow the below steps.
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.
Note: We recommend setting device network mode as LTE/3G/2G (auto connect) mode.

Kindly do check the same SIM card in another phone or another SIM card on the same phone to verify the issue.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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