Resolved! Solved

Original topic:

Lagging issue in video recording and hanging problem

(Topic created on: 12-05-2024 02:13 PM)
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SaiMorris
Active Level 1
Options
Galaxy F
Purchased F15 in may 2024 and been good experience till one month but after one month it started to lag and UI didn't respond smoothly.
Reached to samsung service but they couldn't solve this issue and I have to restart the device twice daily. 
So please optimise the device and provide some resolution.

1 Solution


Accepted Solutions
Solution
goodthings
Expert Level 5
Galaxy F
It's automatically send by system immediately after send error report. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

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9 Comments
goodthings
Expert Level 5
Galaxy F
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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SaiMorris
Active Level 1
Galaxy F
What are log files and I have already reached to samsung customer support
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Solution
goodthings
Expert Level 5
Galaxy F
It's automatically send by system immediately after send error report. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy F
Your's most welcome to here.
0 Likes
SaiMorris
Active Level 1
Galaxy F
Thank you for the support.🙌
goodthings
Expert Level 5
Galaxy F
Your's most welcome.
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cs_member10
Moderator
Moderator
Options
Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details and jobsheet number on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Ask question> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

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SaiMorris
Active Level 1
Galaxy F
I have sent you log files and a video of hanging problem please look into that
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Galaxy F
My samsung f15 5g 4gb ram has been lag so much please optimise some resolution please
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