Issue with Samsung Galaxy F23 5G - Wi-Fi, Hotspot, and Restarting

[Pankaj30406]

I'm writing to report an issue with my Samsung Galaxy F23 5G. I've been experiencing the following problems:

1. Wi-Fi: Unable to turn on Wi-Fi. The switch is not responding.

2. Hotspot: Mobile hotspot is not turning on.

3. Restarting: Phone is automatically restarting randomly.

I've tried restarting the phone, checking for software updates, and resetting network settings, but the issues persist. I would appreciate assistance in resolving this matter.

My device details:

Model: Samsung Galaxy F23 5G

Please let me know the next steps to resolve this issue. If possible, I would like to request a repair or replacement.

Thank you for your time and assistance.

Sincerely,

Pankaj Verma 

Feel free to modify the email to include any additional details or information you think might be helpful. Good luck with getting your issue resolved!

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon . If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[Pankaj30406]

when will this issue be fixed...?

[goodthings]

May be in next update. Thanks.

[Quaidjohar]

When will be next update? i am facing same issue now.

[goodthings]

Your's most welcome to here.

[AbhishekDixit]

Turn on emergency lock mode

Long Press power button it's on
After your wifi and other things work so shoukd factory reset your phone it will be fix

If problem be faced so go to service center

[Athul159]

Remove sd card if you are using it

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that you can use wi-fi or hotspot one option at the same time, however, kindly follow the below-given steps to resolve your issue.

Galaxy device connectivity issue: 1. Please check if the router is working properly. If there is a problem with the AP router trying to connect to Wi-Fi, the connection may be lost. So, check again after restarting the AP router you are using.

2. Make sure your phone is within the Wi-Fi range of the router. If there is a lock inside the Wi-Fi network icon, it is a password-protected network. When entering the password, be careful and enter it correctly. Wi-Fi passwords are case-sensitive.

3. Next to the Wi-Fi network you are trying to connect to is an icon that indicates the strength of the signal. Having a weak signal may cause connectivity issues. If you are receiving a weak signal, try moving closer to the Wi-Fi source and connect again.

4. You can use the Samsung Members app to diagnose Wi-Fi connectivity issues. Open the Samsung Members app, go to ‘Support’ and tap ‘Phone diagnostics’, and select ‘Wi-Fi’ to test it.

If the Wi-Fi network that you want to connect to is not appearing, there is likely an issue with your Wi-Fi signal or router.

1) Switch off your Wi-Fi router at the wall and wait 2-3 minutes before turning it back on. Once the router has successfully connected to the internet again, try to connect to your network on your phone.

2) Some Wi-Fi routers support both 2.4GHz and 5GHz. Most Galaxy devices will switch between these channels automatically when required. For example, when you are closer to the router your device will switch to 5GHz and swap to 2.4GHz when further away.

3) Make sure there is no interference between the router and your phone. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.

4) If possible, try and connect your device to a different Wi-Fi connection. If you can connect, you should contact your Wi-Fi provider for more assistance.

2. If you are connecting to a home Wi-Fi network, check if the other devices you own can connect. If you are unable to connect with any of your devices, the issue is likely with your Wi-Fi.

If the router and Wi-Fi network are working without problem but the phone still does not connect, please restart the device.

And you may try resetting the Wi-Fi settings on the phone. Please make sure that you have the correct Wi-Fi password before resetting it.

*Path to Reset settings: Settings > General management > Reset > Reset Wi-Fi and Bluetooth settings > tab ‘Reset settings’.

Disable the data saver: Path: Settings > Connections >Data usage > Data saver > Disable data saver (if enabled).

Galaxy device Auto restarts issue: Kindly use a genuine Samsung charger.
We always recommend using a genuine Samsung charger for charging your device.

There are two methods to disable the auto restart function
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If still facing issues, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Prakash83]

Vonr updated send f23 Device