I already shared that my Samsung mobile is giving restart issues after providing F415FXXS3CXD1 / F415F0DM3CXD1 / F415FDDS3CXD1 (183.27 MB : Security patch level April 1, 2024).
Please tell me where can i find ROM for earlier security patch and what steps can i do to revert this patch?
Dear Samsung Member, Greetings from Samsung Customer Support! As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue. Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send). Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes. Warm Regards, Samsung Customer Support
Please check I have already submitted these 3 to 4 times. I would atleast expect Samsung to look at the logs and identify what is causing this. I'm open to disabling some feature that may be causing it but it needs someone responsible to identify and troubleshoot. If you're asking me logs, that I've already sent, it doesn't inspire confidence.
I checked it and didn't find any error related to your issues. I sent to the seniors for further investigation. If you will not get any response on your ticket, then kindly visit to the nearest service center asap. Thanks
