Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue. Check device network mode settings Please follow the below steps.
Step1: Navigate to the app's screen and tap on Settings. Step2: Tap on Connections. Step3: Tap on Mobile networks. Step4: Tap on network mode SIM1 or SIM2. Step5: Select network mode.
Note: We recommend setting device network mode as LTE/3G/2G (auto connect) mode. In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
