I bought this phone(F54 5g, 8GB 256GB) days back. Once after transferring data from my previous phone(M31s) , the gallery app is malfunctioned. I'm not able to see any of photos or videos in gallery, I still can view them in other gallery apps and my files app. I tried restarting , clearing app cache, app data etc etc. and still no results. I regret buying this. Bought solely for the camera and features. Anyone faced same issue?. TRULY DISAPPOINTED.
We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please report the problems you are facing in your Samsung smartphone with a fresh log file which is in the form of a pdf file/jpg format. And also share a short video clip or 4 to 5 photos along with a pdf file, before and after the issue occurred, for better understanding.
Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
