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Original topic:

Galaxy f23 Store not working

(Topic created on: 09-26-2024 11:42 AM)
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Yuweee
Beginner Level 4
Options
Galaxy F
The galaxystore won't open following the recent updates. I've attached a screenshot mentioning the error.

image


2 Solutions


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Solution
Mr_Aniket
Expert Level 2
Galaxy F
Don't worry.May be it's in maintenance.
Just wait because sometimes maintenance takes a day to complete,after the maintenance is completed the store will be opened.Or you can restart your device.
Kindly accept this as a solution by clicking on three dots in right corner of my comment 🙏

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cs_member10
Moderator
Moderator
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Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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5 Comments
Solution
Mr_Aniket
Expert Level 2
Galaxy F
Don't worry.May be it's in maintenance.
Just wait because sometimes maintenance takes a day to complete,after the maintenance is completed the store will be opened.Or you can restart your device.
Kindly accept this as a solution by clicking on three dots in right corner of my comment 🙏
0 Likes
Yuweee
Beginner Level 4
Galaxy F
I have tried restarting and the issue has been persisting for over a month, is there any way we can tag the official samsung account here
Mr_Aniket
Expert Level 2
Galaxy F
Kindly accept this as a solution by clicking on three dots in right corner of my comment 🙏
0 Likes
Anonymous
Not applicable
Galaxy F
same here for galaxy m34
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Solution
cs_member10
Moderator
Moderator
Options
Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support