My samsung galaxy f41 has restarted suddenly and is stuck at the Samsung logo screen
Unable to hard reset the phone as well.
On checking the samsung community,it seems that like many models, the F41 series uses a defective mother board and this is the root cause of the issue. Many users are facing the same problem.
The solutions seems to be to replace the mother board.
I wonder why customer has to pay for the replacement of a defective mother board coming from the manufacturing.
This is not acceptable.
The service centee has temporarily been able to restore my phone but have advised me that this issue will relapse any time.and a mother board replacement is the only solution
This is not at all acceptable when the customer has already bought the phone paying 16k that within 1.5 years the mother board shows issues.
I am facing this kind of problem after the upgrade to Android 12 with 1 Nov 2022 security patch update. . Now service center people saying motherboard issue. I have paid for phone and pay extra for hardware issue as well? This is not good.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. The issue could occur due to usage and various other factors, however, it is our best endeavour to provide you with an impeccable product experience at Samsung.
Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best in terms of quality and service of the products. We ensure the best quality repair, so we request you to kindly get the product repaired.
Thank you for writing to us. Warm Regards, Samsung Customer Support.
I am facing the same issue. My Samsung F41 mobile is stuck on Samsung Logo. Customer care center is saying board will be replace and cost is 4000 Rs for it. If it is manufacturing fault then why should I pay for it. Please see this issue on priority.
