My f14 5g touch has failed after updating to Nov 2024 security update and now have to use Bluetooth mouse to control the phone I have lot of important data is there any solution that I don't have to format it? I will take Samsung to court for the mess.
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
It sounds like you're experiencing a frustrating issue with your Galaxy F14 5G's touchscreen after the November 2024 security update. You're not alone; several Samsung users have reported similar problems with their devices, including the Galaxy A54 5G and S23 Ultra, after updating to One UI 6.1.
Given the importance of your data, I'd recommend exploring alternatives to formatting your phone. Here are some potential solutions:
- *Revert to a previous software version*: If possible, try downgrading your phone's software to a version before the November update. However, be aware that this might not be feasible, especially if the bootloader was updated. - *Use Samsung's Smart Switch*: This feature allows you to backup and restore your data. You can try using Smart Switch to create a backup of your important data, which might help you recover it even if you need to perform a factory reset. - *Visit a Samsung authorized service center*: The experts at these centers may be able to diagnose and fix the issue without requiring a factory reset. They can also help you backup your data before attempting any repairs. - *Contact Samsung support*: Reach out to Samsung's customer support and explain your situation. They may be able to provide additional guidance or solutions to help you recover your data.
Before pursuing any legal action, I recommend trying these steps to resolve the issue. Remember to always backup your important data regularly to avoid potential losses in the future.
As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Ask question> select the appropriate issue category> Type your query and send.)
