Hey I am facing serious issue with my Samsung Galaxy F14 . It is neither connecting to Wi-Fi nor detecting mobile network (SIM signal), Is it likely a hardware or firmware issue.
I have performed all kind of reset
all settings
-reset all settings
-reset mobile network settings
-reset wifi and Bluetooth settings
but nothing happens it wont connect via wifi or detect mobile network even after inserting sim properly in sim tray .
when i tap 'CONNECTIONS in setting it won't respond everything else in SETTINGS work fine.
What Should i do . what's the reason behind it..??
and it won't let me FACTORY RESET
and I am even unable to open recovery mode via pressing power and volume button
when ever I drop my F14 even from small height like 1 feet it freezes then it gets switch off
Send an error report along with log files to customer support through this members app, and Samsung will add/fix it in the next update. To do that, follow this procedure Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
If you find this helpful, I'd appreciate it if you could ACCEPT it as a SOLUTION. Thank you 😊
As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request you to share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
