Original topic:

Chrome crash in secure folder

(Topic created on: 10-30-2023 06:38 PM)
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CrystalDefect
Active Level 1
Options
Galaxy F
Why dose chrome browser keeps crashing in secure folder. Over heating issues are also see while streamin videos on any browser in One UI 6 beta for samsung f23 5g 
8 Comments
cs_member10
Moderator
Moderator
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Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

monojit23
Active Level 6
Galaxy F
Did you Try another boroswe?
0 Likes
CrystalDefect
Active Level 1
Galaxy F
Yeha other browsers are working fine but they are giving over heating iuuses while streaming videos
0 Likes
monojit23
Active Level 6
Galaxy F
Once clear your browser data then try but after that restart your phone and check your phone temperature then try it
0 Likes
CrystalDefect
Active Level 1
Galaxy F
Tryed it even tryed re installing browsers i think its a bug in software cause its still a beta version na 😅😅
0 Likes
monojit23
Active Level 6
Galaxy F
Are you use one UI 6 beta ? Then you wait for the stable version..
Abhed
Active Level 1
Galaxy F
Same issue after official one UI 6 update. Gmail and Chrome are crashing inside Secure Folder. However outside it works fine. While crashing, it asks to uninstall Webview updates after which Gmail alone works. But then due to this uninstall, the native Gmail stops working. Extremely frustrating.
Abhed
Active Level 1
Galaxy F
Got one fix for getting the Gmail running. Installed the Webview Devtools beta in both native and secure folder. Now Gmail runs fine which was my first requirement. Chrome is still crashing and hence installed duck go browser.. 😅